A 21st Century approach to service – Trauma-informed Training With our training, your organisation can become: more productive effective and empathetic gaining a scientific understanding of human behaviour We will bring out the best in everyone – your clients, your staff and you. Dealing with troubled individuals is no easy task for any service provider, third sector organisation or business. Interactions can be frustrating and draining for all concerned. While most of us are keen to do what we can to help, teams seeking to make a lasting difference in such situations benefit greatly from specialist training. In recent years, a new way of approaching the challenge of understanding people’s behaviour - and securing striking improvements in client outcomes and staff well-being through doing so - has become increasingly popular across the UK. That approach is called ‘trauma-informed’. Trauma is astonishingly common; everyone has had some experience of it, either directly, indirectly or both. Past trauma, even when it has been ‘forgotten’, can still have a significant impact on the way we think and behave thereafter. Understanding this is crucial to understanding why people sometimes behave in particularly challenging ways. Failure to focus on this important factor in people’s history can lead to situations where those being helped or supported feel resentful, patronised and ‘not heard’, while those tasked with supporting them feel unappreciated and stressed. It doesn’t have to be that way. Watch this video by NHS Education for Scotland to find out more about trauma-informed approaches. WAVE Trust trauma-informed training Drawing from over two decades’ of research as one of the country’s leading experts on trauma, we will equip your staff with the tools to understand the roots of behaviour, act in an effective and empathetic way around clients and colleagues, and improve their own well-being. This will not just involve conversations with senior management - all staff members will have their say. We offer simple, practical ways of achieving this through giving teams an understanding of: How the human brain develops What trauma is and how it affects the brain How to boost emotional resilience How to create an empathetic, collaborative workplace We offer prepared packages and also create bespoke programmes designed specifically for your needs. We will work with your staff to co-design policies, practices and action plans best suited to the needs of your team, department or business. In short, we will do everything we can to help you transform your organisation into a trauma-informed workplace. If you would like to find out more, contact us at [email protected].